Customer, in case of an individual, warrants that he is lawfully able and has the capacity to enter into contracts (e.g. he is not a minor). If any person is entering into this agreement as a representative for an entity, such as the company for which the Customer is working for, such person warrants to Bosch that his company is duly organized, validly existing and in good standing under the laws of the country in which it is organized or incorporated and that he has legal authority, permission, resolution or power of attorney to bind that company.
Any other provisions, in particular any general terms and conditions of the Customer, shall not be effective.
Contractual declarations and notifications to be given by the Customer after execution of an agreement (such as setting of deadlines, notification of defects, and declaration of withdrawal or reduction) must be provided in writing (e.g. e-mail, letter) to be effective.
Bosch is entitled to commission any Service Offering from third parties acting as subcontractors.
Compliance with Laws and Regulations
Customers’ access to tche Bosch.IO Service Dashboard and the use of the Service Offerings shall comply with all applicable laws, including copyright or trademark laws, antitrust and competition laws, export control laws, data protection laws, or other laws in any applicable jurisdiction or be in contravention of any agreement that the Customer has signed with a third party. Customer is responsible for making sure that its access to the Bosch.IO Service Dashboard and the use of Service Offerings is in compliance with the applicable laws and regulations.
The access to the Bosch.IO Service Dashboard and the use of the Service Offerings requires a Registration, which is associated with a valid e-mail address or a Bosch-ID.
The Bosch.IO Service Dashboard is an online service with various Service Offerings via which a Customer can, inter-alia, access information and make a selection of Services.
As far as the Bosch.IO Service Dashboard and the Service Offerings are provided free of charge, there are no warranties and there is no right to access or use the Bosch Service Dashboard and the Service Offerings without interruption. Bosch does not warrant that the access to the Bosch.IO Service Dashboard and the use of Service Offerings will not be impaired by downtime, maintenance activities, further developments, updates and upgrades or malfunctions. Bosch will use reasonable efforts to ensure that the Bosch.IO Service Dashboard and the Service Offerings are as user-friendly as possible. Technical malfunctions (e.g. interruption in the electricity supply, hardware and software errors, and technical
Account, Users and Notices
Customer must provide certain information required by Bosch to open an Account (“Registration”).
The data requested by Bosch at the time of the Registration must be stated completely and correctly, e.g. company name, company address, VAT identification number (if applicable), a representative’s name, telephone number, valid e-mail address or Bosch-ID (“Registration Data”). The Registration of a legal person may only be carried out by an authorized natural person, who must be mentioned by name.
All notices will be sent in electronic form to the e-mail address associated with the Account.
Customer is liable for all activities performed under Customer’s Account.
Subscription of Services, Obligations in Electronic Commerce
The Customer may subscribe to Services via the Bosch.IO Service Dashboard. The Subscription of Services is governed by separate terms and conditions provided by Bosch during the order process. Service Level Agreements may apply in addition to the respective terms and conditions.
The Listing of a Service via the Bosch.IO Service Dashboard does not constitute a binding offer. Only the ordering of a Service by the Customer is a binding offer by the Customer. The Subscription Period begins when the Customer receives a confirmation email about the acceptance of the offer.
The fees for the Services are based on the respective price lists displayed during the ordering process.
The following general obligations in electronic commerce do not apply to the Subscription of Services via the Bosch.IO Service Dashboard:
provision with reasonable, effective, and accessible technical measures with the help of which the Customer may identify and correct input errors prior to making his order according to §312i para. 1 sentence 1 no. 1 German Civil Code;
communicate to the Customer clearly and comprehensibly the information specified in Article 246c of the Introductory Act to the Civil Code in good time prior to sending his order according to §312i para. 1 sentence 1 no. 2 German Civil Code; and
confirmation of the receipt of the order without undue delay according to §312i para. 1 sentence 1 no. 3 German Civil Code.
The Customer receives access via his Account to Services having new and unreleased functions or functionalities (“Trial Services”). Bosch will label Trial Services in an appropriate form, e.g. as “Trial Service”, “Beta Version”, “Try-Out” or “Free”.
Trial Services shall be used for trial purposes only and are not intended for any resale, production or any other commercial use. Bosch may discontinue Trial Services at any time, without notice and may decide to never make Trial Services available as a full Service.
Bosch does not warrant that the Trial Services will meet any Customer requirement or that the Trial Services will be uninterrupted or error-free, or that any error will be corrected. Bosch does not warrant that the use of Trial Services will not be impaired by downtime, maintenance activities, further developments, updates and upgrades or malfunctions.
Bosch will use reasonable efforts to ensure that the Trial Services are as user-friendly as possible. Technical malfunctions (e.g. interruption in the electricity supply, hardware and software errors, and technical problems in the data lines) can, however, give rise to temporary restrictions or interruptions.
As far as Trial Services are provided free of charge, there are no warranties, except in cases of malice, and contrary to Section 11, Bosch assumes no liability for damages resulting from the use of a Trial Services, except in cases of gross negligence and/or intent. Liability for damages under the German Product Liability Act or any applicable corresponding mandatory law is not excluded.
The use of personal data as defined by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) in combination with Trial Services is not permitted.
Customer is obliged to provide in due time reasonable cooperation required from him. Therefore Customer is
obliged to immediately change all initial passwords which are assigned to him into passwords known only to the Customer. Customer is required to carefully store Customer’s Access Credentials and protect them from unauthorized access. If a Customer becomes aware that a third party has used Customer’s Access Credentials, he is required to notify Bosch immediately;
obliged to correct the information in Customer’s Account immediately, if, after the Registration, the indicated data changes;
responsible to ensure that the Service Offerings meet Customer’s requirements in terms of capacity, reliability and security;
responsible for providing Support Services to End Users. Bosch does not provide any Support Service to End Users unless Bosch has a separate agreement with Customer or an End User obligating Bosch to provide Support Service.
Customer shall not (and shall procure that any User under Customer’s Account shall not):
Intentionally access, tamper with, or use non-public portions of the Bosch.IO Service Dashboard and the Service Offerings or the technical delivery systems of Bosch’s providers;
Use any robot, spider, scraper, or other similar automated data collection or extraction tools, program, algorithm or methodology to search, access, acquire, copy or monitor any portion of the Bosch.IO Service Dashboard and/or the Service Offerings other than via documented API endpoints;
Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of the Bosch.IO Service Dashboard and/or the Service Offerings;
Attempt to decipher, decompile, disassemble, or reverse-engineer or otherwise attempt to discover or determine the source code of any software or any proprietary algorithm used, comprising or in any way making up a part of the Bosch.IO Service Dashboard and/or the Service Offerings;
Attempt to probe, scan or test the vulnerability of the Bosch.IO Service Dashboard and/or the Service Offerings or breach or impair or circumvent any security or authentication measures protecting the Bosch.IO Service Dashboard and/or the Service Offerings;
Frame or mirror the Bosch.IO Service Dashboard and/or the Service Offerings; or
Use any device, software, or routine that interferes with any application, function, or use of the Bosch.IO Service Dashboard and/or the Service Offerings, or is intended to damage, create undue load, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or communication stored or transmitted therewith.
Provided that Bosch makes new versions, updates, upgrades, modifications or extensions of the Bosch.IO Service Dashboard and the Service Offerings available or carries out other changes with respect to the Bosch.IO Service Dashboard and the Service Offerings, the provisions of Section 8 shall also apply thereto.
If Customer violates any of the provisions of this Section 8, Bosch shall be entitled to and reserves the right to suspend Customer’s access to the Bosch.IO Service Dashboard and the Service Offerings in accordance with Section 10, provided that such suspension remedies the violation. Customer shall be informed prior to such suspension. In case of repeated violations by the Customer, Bosch shall be entitled to terminate the Account for cause, unless Customer is not responsible for the violation.
Bosch and its licensors own all right, title, and interest in and to the Bosch.IO Service Dashboard and the Service Offerings, and all related technology and intellectual property rights.
It is not permitted to remove notices and notations in the Service Offerings that refer to confidentiality, copyrights, trademark rights, patent rights and other intellectual property rights. Bosch or Bosch’s licensors own all right, title and interest in any and all copyrights, trademark rights, patent rights and other intellectual property or other rights in the Service Offerings as well as any improvements, design contributions or derivative works conceived or created by Bosch or its licensors in or to the Service Offerings.
Bosch may suspend Customer’s access to the Bosch.IO Service Dashboard and/or the Service Offerings, if Bosch reasonably determines that
the Customer’s use of the Bosch.IO Service Dashboard and/or the Service Offerings
pose a security risk to the Bosch.IO Service Dashboard and/or the Service Offerings and/or any third party;
may adversely impact the Bosch.IO Service Dashboard and/or the Service Offerings or the systems or Content of any other Customer;
infringes any applicable law or any third party right;
may subject Bosch, Bosch’s Affiliates, or any third party to liability, or
may be fraudulent.
the Customer is delinquent on its payment obligations regarding a Subscription for more than 30 days; or
the Customer has ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of the Customer’s assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
Bosch will notify Customer about the suspension by sending a communication to the e-mail address associated with Customer’s Account prior to the suspension unless due to the seriousness and urgency of the matter Bosch needs to act immediately and is unable to provide prior notice.
The suspension shall be revoked as soon as the Customer has resolved the problem giving rise to the suspension.
Bosch is liable in accordance with the statutory provisions
in the event of intent or gross negligence;
in accordance with the provisions of the German Product Liability Act or any applicable corresponding mandatory laws;
within the scope of a guarantee given by Bosch; and
for loss of life or bodily injury/harm.
Notwithstanding the provision in Section 11.1, in the event of a negligent breach of a Material Obligation evidenced by Customer, the amount of Bosch’s liability for all damaging events occurring in the same contract year is limited to 100% of the fees incurred under the Account of the Customer in the year of the damaging event, however, at least 50,000 Euro per contract year. A contract year shall be the 12-month period starting on the date of Registration and every subsequent twelve-month period.
Furthermore, Bosch’s liability is excluded.
The foregoing limitations of liability shall also apply in the event of fault by a person engaged by Bosch in the performance of its obligations and to the personal liability of employees, representatives and corporate bodies of Bosch.
With regard to telecommunications services, the limitations of liability pursuant to Section 44a of the German Telecommunications Act (TKG) shall remain unaffected.
Term and Termination
Termination for Convenience
Termination for Cause
Effect of Termination Upon the effective date of termination
the Bosch.IO Service Dashboard including the Service Offerings and Services will no longer be accessible;
the Customer remains responsible for all fees and charges which have incurred through the date of termination, including fees and charges for in-process tasks completed after the date of termination;
The Parties shall comply with the provisions of data protection law respectively applicable and bind their employees engaged in connection with this contractual relationship and the execution thereof to data secrecy and confidentiality in accordance with the applicable laws, except to the extent that they are already under a general obligation to act accordingly.
If the Customer collects and processes personal data, then the Customer guarantees that he is authorized to do so in accordance with the applicable laws and regulations, and that he has obtained all necessary consents, authorization and required permissions or has entered into necessary agreements with third parties in a valid manner in order to allow for Bosch to perform the tasks hereunder, including any access and processing of personal and other private data of all concerned individuals and/or third parties (e.g. end customers of Customers or Customer employees) which may be subject to special protection under applicable laws.
Insofar as Bosch is acting as a data processor on behalf of the Customer, then this constitutes a processing on behalf of a controller. Such processing activities shall be subject to and be further regulated in the requisite commissioned data processing agreement as provided by Bosch during the relevant processes (“Commissioned Data Processing Agreement”), that the parties shall enter into prior to making use of the Services in written form if the applicable law so requires.
The Parties agree to keep all Confidential Information that becomes known to them while accessing Bosch Service Dashboard and using the Service Offerings strictly confidential and only use such information for the contractually agreed purposes. ”Confidential Information” for the purpose of this use shall mean information, documents, details and data, which is marked as such or that reasonable should be understood to be confidential given the nature of the information. Customer shall, in particular, treat as confidential any non-public information regarding the availability, performance or functionality of the Bosch.IO Service Dashboard and the Service Offerings. The Parties shall not seek to register intellectual property rights in respect of Confidential Information of the other Party.
If Confidential Information within the above definition is requested by a public authority, then the other Party – to the extent that it is legally allowed – shall be informed without delay and before the Confidential Information is supplied to the public authority.
The obligations under Section 14.1 shall lapse for such information or parts thereof with respect to which the Party receiving the information evidences that it
was known to that Party or generally accessible prior to the date of receipt or became known from a third Party after the date of receipt in a lawful manner and without any confidentiality obligation;
was already known to the general public or was generally accessible prior to the date of receipt;
became known to the general public or became generally accessible after the date of receipt without the party receiving the information being responsible for this.
Each Party may disclose Confidential Information to its employees and Affiliates if
the recipient of Confidential Information is obliged to maintain confidentiality in accordance with Section 14.5.
Each Party is obliged to commit employees and Affiliates within the meaning of Section 14.4 to maintain confidentiality in accordance with the provisions of Section 14.1 to 14.3 insofar as they are not already otherwise obliged to do so by virtue of contractual and/or statutory provisions to an extent that is at least equivalent to the level of protection resulting from Section 14.1 to 14.3.
The rights and obligations under Section 14 shall not be affected by the termination of an Account, and for as long as there is no evidence of an exception under Section 14.3.
The use of the Service Offerings, the access to Bosch.IO Service Dashboard and the Subscription of Services are subject to local and international export and re-export control laws and sanctions regulations. The Customer agrees to comply with all applicable export and re-export control laws and sanctions regulations, including but not limited to the legislation of the Federal Republic of Germany, the European Union, the United States of America and the United Nations.
Customer acknowledges that the Bosch.IO Service Dashboard is designed with capabilities to be accessed without regard to geographic location of users. The Customer shall not – directly or indirectly – provide access to the Bosch.IO Service Dashboard to any destination, entity, or person prohibited or sanctioned by the laws and regulations of the Federal Republic of Germany, the European Union, the United States of America, the United Nations or any other jurisdiction involved, without obtaining prior authorization from the competent government authorities as required by those laws and regulations.
Customer agrees that the Bosch.IO Service Dashboard, the Service Offerings and resulting data, information and software will not be used directly or indirectly for nuclear, chemical or biological weapons proliferation, development of missile technology or any other military purpose.
This Section 15 shall survive termination or cancellation of the agreements between Bosch and Customer.
Accountmeans the access authorization to the Bosch.IO Service Dashboard and the Service Offerings
Access Credentials are used to control access to an Account and consist of a user ID and a password only known by the Customer. A Customer can create further Users with access to the respective Account. These Users will each have an individual user ID and password.
Affiliate shall mean an entity that controls, is controlled by, or is under common control with a Party to this Agreement, where “control” means the direct or indirect holding of more than 50% of equity ownership or voting rights.
Bosch-ID means the user id of the single sign-on service provided by Robert Bosch GmbH that assists authentication in products and online services of Bosch and its Affiliates, using a Customer’s existing e-mail address from any e-mail provider.
Bosch.IO Service Dashboard means industry specific online services, as it may be updated by Bosch from time to time (e.g. https://www.retail.bosch.io/,www.building.bosch.io ,www.energy.bosch.io/, www.industrial.bosch.io/.
Content means software (including machines images and source code), software functionalities, APIs, data, text, audio, video or images, including Documentation; sample code; software libraries; command line tools; proofs of concept; templates; and other related technology.
Customer means the owner of an Account.
End User means any individual or entity that directly or indirectly through another Customer accesses or uses Customer’s products or Content of the Customer. The term “End User” does not include individuals or entities when they are accessing or using the Bosch.IO Service Dashboard and the Service Offerings or any Content under their own Account. In this case the individual or entity is considered as a Customer.
Service means any software functionality or a set of software functionalities that is made remotely available for Subscription by Bosch via the Bosch.IO Service Dashboard under a SaaS (Software-as-a-Service) model and as described in the respective Service Description.
Service Description means the description of the technical functionalities of the Service.
Service Level Agreement or SLA means an agreement, where aspects of a Service like quality, availability, Support Services and responsibilities are agreed.
Subscription means the SaaS (Software-as-a-Service) agreement entered into via the Bosch.IO Service Dashboard.
Support Service means any helpline, professional and/or maintenance service, among other things consulting services or removal of defects.
User means any person or entity with Access Credentials under an Account of the Customer.
Applicable law and place of jurisdiction
The contractual relationships between the Parties shall be governed by the laws of the Federal Republic of Germany. Application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Customer may not assign any or all portion of its obligations without the prior written consent of Bosch, not to be unreasonably withheld.